Frequently Asked Questions

Does pricing include taxes?

GST/VAT are calculated and added to your order on purchase.

What forms of payment do you accept?

Online payment for purchasing a print or licensing an image from our image library can be made by credit card or debit card.

What types of Prints Do you offer?

Using the award-winning professional photo lab Whitewall (Frechen, Germany) to create our prints, you can select the following photography and wall art print options during the purchasing process.

Our prints are shipped worldwide.

Paper Prints

Photo Print on Fuji Crystal DP II - The image is exposed on high-quality Fuji Crystal DP II photo paper. The paper has a neutral base tone and is available in matte or gloss finish. Print with an optional white border from 1 to 8 cm.
Fine Art Paper - Perfectly pigmented prints on high-quality fine art paper from Hahnemuhle or Canson. You can choose from five papers with different base tones and surface textures. Print with an optional white border from 1 to 8 cm.
ultraHD Photo Print - The ultraHD photo print is characterised by great detail reproduction and colour saturation. It is particularly suitable for colour-intensive, detailed images, which are further enhanced by the glossy surface. Print with an optional white border from 1 to 8 cm.

Acrylic Glass Prints

Photo Print Under Acrylic Glass - The image is exposed on high-quality Fuji Crystal DP II photo paper, laminated under acrylic glass, and sealed on the reverse with a 3 mm-thick aluminium dibond plate. The 2mm thick, glossy acrylic glass ensures a subtle depth effect and brilliant colours.

ultraHD Photo Print Under Acrylic Glass - The ultraHD photo print laminated under acrylic glass and sealed on the reverse with a 3 mm thick aluminium dibond plate is characterised by great detail reproduction and colour saturation. The image's colour brilliance is further emphasised and depth effect is subtly enhanced by the lamination behind 2mm-thick, glossy acrylic glass.

Acrylic Block Print

Acrylic Block - The image is exposed on high-quality Fuji Crystal DP II photo paper and then laminated to 25mm-thick acrylic glass. This enhances the image's colour brilliance, contrast, and depth, and at the same time enables a free-standing presentation in the room.

DiBond Prints

Direct Print on Brushed Aluminium - The image is printed directly onto a horizontally brushed 3mm thick Aluminium dibond panel. White and light areas of the image are left blank to reveal the silver brushed surface. The printed areas have a matte surface with a slight shimmer.

Direct Print on Aluminium Di-bond - The image is printed on a 3mm thick aluminium dibond composite panel. The printed areas have a matte and non-reflective finish, with a silky sheen on light-coloured and white areas.

Fine Art Print on Aluminium Di bond - The image is laminated as a high-quality fine art print on a 3mm thick aluminium dibond composite panel, without additional sealing. This allows the characteristic paper surface to be shown to its best advantage while ensuring perfect flatness. You can choose from five papers.

FLOATER FRAME

Floater Frame - The image is framed by a 15mm wide frame profile with real wood veneer. The 7mm gap between the image and the frame, also known as a shadow gap, makes the work appear to float. There are two different picture carriers and 3 frame colours to choose from.

How do I clean my acrylic print?

Acrylic prints will last decades in your home. To maintain your acrylic prints:

Do not use chemicals and solvents. Do not use products like Windex which can damage the acrylic. Too much water can easily damage your print by leaving behind messy streaks.
Always use a very soft dry lint-free cotton cloth or compressed air in a can (the type used for cleaning keyboards). Dust your print gently and regularly to keep your image looking its best.
Avoid using too much pressure. (Note: Micro-fiber cloths can cause tiny scratches when used with pressure.)
Hang your prints in a low moisture/low humidity location. Do not hang your print in direct sunlight. Avoid placing your acrylic photo block face down on any surface that may scratch it.

Can you make custom sized prints?

Yes we can make custom sized prints.

We list the standard sizes for a print in the item description.

All prints are printed to-order, so we can create a custom sized print if required.

What is your returns policy?

Our returns policy is outlined on our Terms and Conditions page.

What kind of licensing schemes do you offer for your images and videos?

All images and videos on this website are protected by international copyright laws and treaties, and may not be copied, downloaded, reproduced, transmitted, manipulated, hotlinked or used in any way without a license or the expressed written permission of the photographer.

The licenses available for each image or video may vary. We currently offer the following easy licensing options for personal and commercial/editorial use:

ROYALTY FREE (RF) images and videos are licensed for commercial/editorial use unlimited times for a one time fee.
Royalty Free (RF) image licences are priced and purchased based on the image size (e.g. a website may use an image which measures 500 pixels on its longest side, or a magazine may require an image which measures 4000 pixels on its longest side).
RIGHTS MANAGED (RM) images are licensed for a specific commercial/editorial purpose for a set period of time (e.g. licensing an image for editorial publication at 1/2 page size on an inside page of a U.S. national magazine with a circulation of 100,000 is considered a specific purpose).

Seems complicated? Don’t worry.... Our website will guide you through the process, with the RM licensing price automatically calculated and presented to you before purchasing, or simply contact us for a free quick quote.

A Rights Managed (RM) license grants a certain level of exclusivity that doesn’t exist with Royalty Free (RF) licenses. There have been many instances where brands have used cheaper RF images only to find their competitors have used the same image. A RM license can save you from this embarrassment.

Contact us if you want a quote to license the image for exclusive use.
PERSONAL USE (PU) licensed images or videos are for your personal use (e.g. personal screensaver, art prints for personal viewing, personal blog post, at-home printing, slideshows, wedding announcements, online personal profiles such as Facebook, etc) or limited educational use only (e.g. school projects or single-classroom education).

Personal Use licensed images or videos are not to be used for any commercial purposes. For all other uses, please select a Commercial/Editorial (Royalty Free or Rights Managed) option if it is available.

Personal-Use licensed images or videos cannot be shared, copied, or transferred to a third party.

Personal Use image licenses are priced and purchased based on the image size (e.g. a website may use an image which measures 500 pixels on its longest side), and can be used an unlimited number of times for a one time fee.

Contact us if you cannot find the license you require, or would like a quick quote.

Note:

Licensing of any image or video does not confer the copyright to you (e.g. you cannot represent or resell the image or video as your own).
By licensing an image or video here, you are solely responsible for liability of use.
Depending on the image or video content, some commercial/editorial uses may require a model or property release.

How do I know you are the original photographer of these images or videos?

The original photographic film slides and digital RAW files of all my images and videos are stored in a secure archive, and can be produced as evidence on request.
Metadata is added to every image specifying my copyright and contact details when the image is processed. (Note – Some social websites delete this data when the image is uploaded, and screenshot copies of an image will not contain metadata).
All of my photographic images are submitted and registered with various copyright offices around the world.

Are your AI generated images unique?

Alongside our photographic and video collections, we create Artificial Intelligence (AI) generated images and videos using various AI tools that allow commercial use - blending traditional craft with Al-assisted workflows for clients exploring new directions in visual storytelling.

Our AI generated content is clearly labelled in every gallery.

As many people use these tools, it is possible for the tool to generate the same image for enquires by different users, so AI images are not necessarily unique (unlike our photographic images which are unique).

I have been contacted by a lawyer about using one of your images. Is this a scam?

We actively use various image tracking services to find copyright infringements.

We then utilise a global legal network to pursue these infringements of my copyright around the world.

You can contact us to confirm if you have been contacted by an approved lawyer, however once the infringement claim process has begun it must be dealt with through our lawyers.