Carl Chapman

Agricultural, Technology and Underwater Photographer

Frequently Asked Questions

Answers to some frequently asked questions.

Does pricing include shipping?

Our product pricing includes shipping within Australia and International shipping.
Acrylic Block Photo prints and non-mounted prints are sent via International Airmail with tracking from Australia.
Acrylic Wall Art prints are sent via reputable courier (e.g DHL, FEDEX, UPS) with tracking from Australia. (Cannot be delivered to P.O Boxes.)

Does pricing include taxes?

Our pricing includes GST/VAT taxes.

What forms of payment do you accept?

Online payment for purchasing a print or licensing an image from our image library can be made by credit card or debit card.
Online payment for purchasing a premium print or licensing a video from your online shop can be made by credit card, debit card or paypal. 
Contact us for more details.

How do I clean my acrylic print?

Acrylic prints will last decades in your home. To maintain your acrylic prints:
1. Do not use chemicals and solvents. Do not use products like Windex which can damage the acrylic. Too much water can easily damage your print by leaving behind messy streaks.
2. Always use a very soft dry lint-free cotton cloth or compressed air in a can (the type used for cleaning keyboards). Dust your print gently and regularly to keep your image looking its best.
3. Avoid using too much pressure. (Note: Micro-fiber cloths can cause tiny scratches when used with pressure.)
4. Hang your prints in a low moisture/low humidity location. Do not hang your print in direct sunlight. Avoid placing your acrylic photo block face down on any surface that may scratch it.

Do I need to create an account to make a Print or Stock Video purchase?

No you don’t. You can make a purchase as a guest user if you prefer.

What is Photoshelter?

PhotoShelter is an online service which I use to archive, showcase and sell my images online.

Do I need to create a Photo Archive account to make a Print of Stock image purchase?

No you don’t. You can make a purchase as a guest user if you prefer. There are many benefits to having a free account however. It allows you to set up and maintain personal lightboxes, access special password-protected galleries and you will receive promo codes occasionally to give you a discount on your next purchase. Registering is free and simple. Once registered, you can login directly from the home page or via:- Client Area > My account.
Sign up for a free Photo Archive account.

Forgot your Photoshelter password?

Go to the Client Area. Click the Forgot your Password link. Fill in your registered email address and click the Reset Password button. A new password will be sent to you via email.