Browsing through the Canon Australia support website, there are a couple of technical problems with the Canon Powershot G10.
Canon has released a firmware upgrade to Version 1.0.2.0.
According to Canon this upgrade is to fix the following issue:-
If RAW images are captured by continuous shooting under the ISO 1600 setting, abnormal data is recorded and a magenta cast appears in the second and subsequent RAW images. This phenomenon also occurs in the second and subsequent recorded RAW images captured by single shooting, but only if the LCD monitor display mode is set to the OFF position.
This phenomenon cannot be confirmed when images are played back on the camera’s LCD monitor. It can only be confirmed if image processing software (such as the Digital Photo Professional software bundled with the product) is used to develop RAW images on a PC.
For more information visit:
According the Canon Australia website:-
In certain circumstances, lines may appear in images captured with some PowerShot G10 units.
- This phenomenon may occur irrespective of the camera settings.
- The occurrence of this phenomenon depends on the subject and may not occur every time.
- Images that exhibit this phenomenon cannot be fixed.
This problem seems to only effect specific batches of the G10. Refer to the Support note on the Canon Australia website to determine if your camera needs to be returned for repair.
For more information visit:
I was checking the yellow o-ring on my Canon WP-DC28 underwater housing before a dive yesterday and noticed what looked like a pinch mark over a 3 mm segment.
This housing was brought in Dec 2008 and has done around 10 dives. I always inspect the o-ring before and after each dive, and it is stored in a separate plastic bag between dives, so I know it has not been pinched, and expect the o-ring has collapsed around where it was joined. (I have owned 3 other underwater housings for Canon cameras and have not seen this before.)
After some chasing I discovered the part number for the problem o-ring is CY4-4517. I have ordered some new o-rings from the spares department, and sent the faulty item to Canon support for further inspection.
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Thanks for this information. I just finish dive trip to Philippines and my brand new Canon g10
was flooded in the WP -DC28 housing.What was interesting was another member of our group with the same camera and housing also got flooded. Any suggestions on how I should pursue this?
I recently flooded my FIX G10 Housing….operator error. The camera is fortunately covered in full by insurance.
Regarding the housing, can I soak it in fresh water, with the housing open, to remove any potential salt residue?
Hi Wendy,
Sorry to hear about your flooding.
It does not look like there is any electronics in the FIX housing, so yes it is a good idea to soak the housing in fresh water to remove any salt residue. If salt water has gotten into the inside, it may need a really good soak, but freshwater should not hurt it.
Ideally, I soak the housing with the camera in it after each day of diving before opening it. I also push each button (or turn each knob) around ten times while the housing is under water. This also helps get rid of any salt that can build up on the o-rings under the buttons and knobs.
You mentioned the camera was covered by insurance. I am interested to know which sort of insurance you had, as many companies do not cover camera flooding.
Carl
I bought the insurance from B&H Photo in NY. It was very reasonable. It covers all accidents even if due to operator error.
I believe you can buy the insurance without going through a retailer. Name of insurance is Sagemax. Here’s their url:
http://www.sagemaxprotectionplan.com/
I would doubt SageMax would cover Wendy’s flood but I could be wrong. I saw no mention of any water damage or flooding in the policy.
For underwater camera insurance, I know of 2 companies:
DEPP (http://www.awryinc.com/)
H20Insurance.com
I have used them both. For a point and shoot the price should be minor but having insurance is a very good thing since it’s not IF you will flood your camera, but WHEN!
Sean
Hi Sean. Yep, you’re wrong…thankfully. Sagemax absolutely covers accidental flooding via underwater usage. I flooded my camera a month ago(due to operator error) and Sagemax covered full cost of the camera and tax…all $500 of it. I received my new camera last week. The insurance covers one camera, one time. You re-purchase insurance again after the the one claim, which is fine by me since the 2-year insurance is only $50. 3-year insurance is $70. The particular insurance that I bought is for the camera that I bought through B&H only.
Wendy, did they send you cash or a new camera?
Hi George,
Sorry to hear about your housing flooding. Unfortunately neither the manufacturer or any insurance company will help with this costly experience.
The best insurance against flooding (beside not diving), is to pay a lot of attention to detail when cleaning and setting it up. Just a small piece of hair or few grains of sand caught in the o-ring can cause flooding.
Some tips that I find useful are:
* Setup the equipment well before the dive so you are not in a hurry.
* Before fitting the o-ring, run your fingers around the o-ring to check there is nothing stuck to it such as dirt, lint, hair, sand, etc. Also check for areas where the o-ring has been pinched or suffered damage.
* If you are suspicious of damage to the o-ring, throw it out, or dive the housing without the camera in it.
* Use a lint-free cloth to wipe around the grove on the inside of the housing where the o-ring normally sits. Again this is to check there is nothing stuck in the grove.
* Apply silicone grease evenly around the o-ring using your fingers. (Note:- Not all types of silicone grease are the same. The silicon grease used on scuba gear is normally very heavy, and will not absorb correctly into the o-ring. Using a finer grade of silicon designed for the housing o-ring. I get mine from Digital Diver in Cairns who specialize in underwater camera housings.
* Close the housing and do not open it on the beach or boat unless very necessary.
* Check the housing in a tub or bucket of water. Place the housing into the water and check there are no bubbles. Push each button around 10 times to make sure none of the smaller o-rings around the buttons are leaking.
* When diving from a boat, ask someone pass the camera to you in the water instead of jumping in and holding it, which can put pressure on the seal.
* Between dives, keep the housing in a bucket of fresh water.
* When finished filming for the day, soak the housing in a bucket or tub of water. Again press each button around 10 times to help clean around the buttons.
* Open the housing and remove the camera. Remove the o-ring from the housing using your plastic credit card or dive card.
* Wash the o-ring in fresh water and inspect around it for any damage or anything stuck to it. Store the o-ring in a plastic bag out of the sun.
* Use a lint-free clean to wipe around the grove on the inside of the housing where the o-ring normally sits. Again this is to check there is nothing stuck in the grove.
I hope this is useful.
Carl