Why does Adobe continue the ridiculous international pricing sham for software downloads?
I am a fan and regular user of Adobe software products, and was looking to upgrade some of my Adobe software suites from CS4 versions. However, after a bit of research on the Adobe US and Australia web stores, I have been left with a bitter taste in my mouth.
e.g Comparing the Adobe US and Adobe Australia web stores and specifying my upgrade options, the pricing I was given is:-
The current exchange rate is $1.06US=$1AU, and there is no sales tax on internet purchases in Australia.
My past products have been brought through the Australia web store, so the Adobe website forces me to purchase using this option at the much higher price.
Even if you eventually give in to the extortion and purchase the product in the Australia webstore, you get a message on the screen “You will receive an email within the next US business day confirming the status of your order”.
There is absolutely no reason for the extravagant pricing difference for downloaded products.
Due to my disgust at the situation, I have chosen to only update the one program absolutely required, so Adobe has missed out on more of my dollars for at least a couple of years.
Adobe needs to wake up to themselves in the globalised economy and sort this problem which is harming their business. Internationally standardised pricing will ultimately mean more people buying more products.
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My fun Adobe software experience continued yesterday, as I fell into another Adobe trap….
I finally gave in and purchased an upgrade to Captivate 5.5. I currently have Adobe eLearning Suite 1 which includes Captivate 4, and figured I could purchase the upgrade for just the Captivate program…… WRONG
When I tried to activate the software, the installer accepted the software code correctly, but was unable to detect the installed Captivate 4. The installer was only looking a single copy of Captivate 4, not the suite package.
After a 20 minute chat with the friendly Adobe support person in India, I was very politely told you cannot upgrade a single program in a software suite with a single program upgrade…. I could have sworn you used to be able to do this.
Luckily the support person was able to remotely unlock the Captivate 5.5 and allow it to work correctly.
Looks like I am not the only one upset over this issue. From today’s newspapers:-
Aussie tech price ‘rip-offs’ go under the microscope – via smh.com.au
Aussie’s Tech Prices A ‘Rip-Off’ Compared To US – via smarthouse.com.au
Govt intensifies focus on IT price hikes – via delimiter.com.au
Adobe’s new pricing plan: Ouch, users say
http://news.cnet.com/8301-30685_3-57329264-264/adobes-new-pricing-plan-ouch-users-say/